Happiness Engineer – Customer Support & Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Happiness Engineer – Customer Support & Success in Bulgaria.

Join a globally distributed technology environment focused on delivering exceptional customer experiences across publishing, commerce, and digital communication platforms. This role combines technical support, customer success, product advocacy, and operational improvement within a highly collaborative remote-first culture. You will work directly with customers to solve technical issues, guide product adoption, and help users achieve their goals through thoughtful and empathetic support. Beyond daily customer interactions, you will contribute to process improvements, internal knowledge sharing, and innovative support initiatives that elevate the overall customer journey. The position is ideal for someone who thrives in fast-changing environments, enjoys meaningful problem-solving, and values autonomy and continuous learning. With strong long-term career growth opportunities and exposure to multiple business functions, this role offers both personal development and impactful contribution within a mission-driven organization.