Customer Experience Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Representative in Bulgaria.

This role is ideal for a customer-focused professional who thrives in a fast-paced, digital environment and enjoys solving problems in real time. As a key point of contact for both customers and content creators, you will play a vital role in ensuring a seamless user experience across multiple communication channels. The position combines customer support, technical troubleshooting, and operational support, offering a diverse and engaging daily workflow. You will contribute directly to improving platform performance by identifying issues and sharing insights with internal teams. With a strong emphasis on responsiveness, accuracy, and empathy, this role is perfect for individuals who enjoy helping others while working remotely. It also offers the opportunity to develop expertise in a growing global eCommerce ecosystem.